Cancellation & Returns

Cancelling before approval

You can cancel your order free of charge at any time before you approve your pre-design. No payment is taken at this stage.

After approval

Because invitations are printed with your personal names, dates and details, orders cannot be cancelled or returned after the pre-design is approved.

Faulty or damaged products

If there is a printing error, a difference from the approved pre-design or damage in transit, contact [email protected] with photos within 7 days of delivery. We reprint free of charge or refund you.

Refunds

Approved refunds are paid back to the original payment method within 14 days.